How to upload file to DebugLearn for Analysis?

• Locate the dump file. After a computer crash, Windows will generate a crash dump at the default location at %SystemRoot%\minidump. This is typically the c:\Windows\minidump folder.
• Copy the dump files in that folder to a known location on your computer, like the Desktop. Click continue if prompted.
• Go to DebugLearn.com using your favorite browser.
• Select the file you just copied. Solve the Captcha and submit the file.
• After a minute or two, DebugLearn should give you helpful advice on your computer crash.

Is there a file size limit to the dump file?

Yes. There's currently a 10 MB size limit to the dump file that can be uploaded to DebugLearn. If you have a dump file that is larger than 10 MB, let us know.

Why can't I upload directly from c:\windows\minidump?

The Windows Operating System considers that folder as part of its system files so it's off limits for direct upload. You can try to take ownership of the folder from Windows if you are an admin of the system. The easiest approach is just to copy dump files to a folder where you have permission to upload.

Once uploaded, how long will the analysis for my dump file be available?

If you are registered as a member, your analysis page will not expire if you uploaded the file whiled signed in. For non-members, the analysis page will expire 30 days after the upload of the dump file.

How accurate is DebugLearn's analysis?

We programmed DebugLearn dump bot based on our years of experience working on Windows kernel crash dumps so we feel good about its analysis if the nature of the problem can be root caused from the minidumps. Often it's not possible to triage an issue from the minidump itself - especially if it's a hardware issue. Overtime, we are hoping the dump bot would become smarter as more people used it.

How does the DebugLearn crash dump bot work?

At its core, DebugLearn crash dump bot is powered by the same engine that is used by Microsoft's own kernel debugger, Windbg. Currently we use a rule-based system that tries to mimic the triage steps of a Windows kernel expert.

How would DebugLearn use my data?

In short, we won't share your data unless you decide to share it. Each analysis link (URL) is unique and it's yours to keep or share. DebugLearn might use the dump file you uploaded to improve its accuracy. For details, please read our Privacy Statement.

What are the benefits of a DebugLearn membership?

• Members' debug analysis reports will not expire. (Non-members' expired after 30 days.)
• Members will have access to a table of links to all their past submissions.
• Other planned members-only features to come...